21/03/2024 | Fulltime | Taunton | Professional ApprenticeshipsThis role requires a key focus on customer care and getting the job done well.*You will learn* Act as the first point of contact for customers seeking technical assistance over the phone, email or chat* Qualifying, assigning and documenting the problems raised by customers into service tickets;* Responsible
Save for later21/03/2024 | Fulltime | Taunton | Professional ApprenticeshipsThis role requires a key focus on customer care and getting the job done well.*You will learn* Act as the first point of contact for customers seeking technical assistance over the phone, email or chat* Qualifying, assigning and documenting the problems raised by customers into service tickets;* Responsible
Save for later16/05/2024 | Fulltime | Epsom and Ewell | CV-Library | £35,000 - £40,000 / Year And analysis on incidents and follow through resolution. Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours
Save for laterRegister your CV16/05/2024 | Fulltime | Kensington and Chelsea | CV-Library | £30,000 - £38,000 / Year • To liaise with 3rd party software vendors for the regular upgrade of our systems and software. • To check all database platforms are backed up and retrievable in case of DR. • The co-ordination and production of accurate, valid and timely UK statutory returns such as ISC and DfE Census. • Participate
Save for laterRegister your CV15/05/2024 | Fulltime | Kidlington | CV-Library | £20,000 - £25,000 / Year And providing first-class customer service. Responsibilities Deliver an exceptional standard of customer service Provide 1st Line Support via remote tools and telephone to customers Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed Liaise with 3rd party vendors Prioritising
Save for laterRegister your CV15/05/2024 | Fulltime | Hinckley | CV-Library | £25,000 - £27,000 / Year Development and career opportunities - Contributory pension scheme - 25 days holiday plus bank holidays - Bupa Cash plan, e.g. – money towards dentist and optician’s appointments. - Access to discounts on products such as Samsung, Apple, cinema tickets. - Pension - 4% contributory - Life Cover x4 of basic
Save for laterRegister your CV14/05/2024 | Fulltime | Luton | CV-Library | £38,000 - £45,000 / Year Environments for virtualization needs. - Configure and maintain Veeam Backup and Replication for data protection and disaster recovery. - Implement and manage Microsoft SharePoint for collaboration and document management. - Utilize ticketing systems to track and resolve IT issues and requests. - Perform
Save for laterRegister your CV14/05/2024 | Fulltime | Rugby | CV-LibraryAnd inquiries related to our logistics and transport products. Prioritize and manage support tickets, coordinating with the support team to ensure efficient and effective problem resolution. Maintain a high level of customer satisfaction by providing excellent support services and addressing user concerns
Save for laterRegister your CV14/05/2024 | Fulltime | City of London | CV-Library | £20,000 - £25,000 / Year Assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your
Save for laterRegister your CV10/05/2024 | Fulltime | Houston (Renfrewshire) | CV-LibraryOn providing IT services to end users. This will be a face to face role, working in the office 5 days per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all
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