21/05/2024 | Fulltime | Maesteg | CV-LibraryAnd assign caseloads to technical engineers in line with the set process and response times Offer technical support over the phone and via email for enquiries that fall within the required competency level on the company SKEB matrix Maintain appropriate records in the CRM system Build relationships
Save for laterRegister your CV25/04/2024 | Fulltime | Bridgend (Wales) | CV-Library | £24,000 / Year And monitor all related Telecoms, Wi-Fi and network issues ensuring customer faults and incidents are resolved within SLAs Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction ensuring all open cases are updated with relevant
Save for laterRegister your CV21/05/2024 | Fulltime | Maesteg | Jonathan Lee Recruitment Ltd | Can expect to do - Review and assess incoming enquiries and assign caseloads to technical engineers in line with the set process and response times - Offer technical support over the phone and for enquiries that fall within the required competency level on the company SKEB matrix - Maintain
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