15/05/2024 | Fulltime | London | CV-Library | £19 / Hour Expenditure across all schemes, consulting with residents and providing transparency. Take control of income collection in respect of rent and service charges. Lead on case management of formal challenges through channels such as the Housing Ombudsman and County Courts. Attend development meetings of pipeline
Save for laterRegister your CV14/05/2024 | Fulltime | Kensington and Chelsea | CV-Library | £20 - £22 / Hour With enquiries, complaints and correspondence from clients and their advocates, including solicitors, councillors, MPs, the ombudsman and other housing providers, in line with the Council’s complaints and enquiries procedure. This may include preparing information to support court cases for which the post-holder
Save for laterRegister your CV09/05/2024 | Fulltime | London | CV-Library | £300 - £500 Resolution of Housing complaints, including Ombudsman complaints, Stage 1 complaints and Stage 2 complaints. Monitoring and evaluating the performance of the complaints team, ensuring service improvement of complaints handling and management. Establish and manage relevant KPI's. Lead on training, mentoring
Save for laterRegister your CV08/05/2024 | Fulltime | London | CV-Library | £87,000 - £92,000 / Year The safety of customers. Lead on engagement with key strategic external stakeholder including local government, building safety regulator, housing ombudsman, fire and rescues service Lead our customer engagement approach through development and implementation of customer engagement strategy and introduce
Save for laterRegister your CV08/05/2024 | Fulltime | City of London | CV-Library | £24,000 - £30,000 / Year Of any reportable complaints, including those addressed to the Chief Executive, The Financial Ombudsman Service, Lloyds, or any other relevant regulatory body. The ideal candidate will be experienced in dealing with regulated complaints within timescales in accordance with the complaint handling
Save for laterRegister your CV03/05/2024 | Fulltime | London | CV-Library | £24,000 - £26,000 / Year Coordination, management and monitoring of all complaints, Housing Ombudsman and Elected Representative cases requiring investigation and response. Assist the Customer Experience Manager and Complaints Managers with the processing of complaints. Responsibilities - Ensure all customer contact is acknowledged
Save for laterRegister your CV02/05/2024 | Fulltime | City of Westminster | CV-Library | £25 / Hour Home. The job Investigating escalated and complex complaints (stage 2 and Ombudsman) Carrying out detailed investigations, with robust and evidence-based conclusions and remedies Identifying and tracking commitments and learning opportunities. Ensuring attention to detail in submitting case file
Save for laterRegister your CV01/05/2024 | Fulltime | London | CV-Library | £15 - £21 / Hour To Registered Providers) in accordance with the Council's adopted allocations policy Overseeing the delivery of a compliant and responsive Housing Benefits Service and Council Tax reduction scheme Support the strategic enabling of affordable housing, which meets need To ensure that complaints, MP and Ombudsman
Save for laterRegister your CV01/05/2024 | Fulltime | City of Westminster | CV-Library | £27 - £30 / Hour Information and advice service and deal proactively with complaints and enquiries. Mange and draft responses to enquiries from Cabinet members, MPs and Ombudsman ensuring that deadlines for responses are met, dealt with effectively and ensure high quality standards are maintained. Support the creation of case
Save for laterRegister your CV30/04/2024 | Fulltime | City of Westminster | CV-Library | £25 - £26 / Hour And the Ombudsman, meeting deadlines and maintaining quality standards. Assist in creating case files for the Housing Ombudsman and managing recommendations from final determination reports. Maintain the complaints system, ensuring timely recording of complaints and enquiries, and support officers in utilising
Save for laterRegister your CV